These are the Scent Synergy terms and conditions of sale for products purchased on our website, www.scentsynergy.com. Please review these carefully before placing an order.

By placing an order with Scent Synergy, you agree to adhere to these Terms & Conditions.

European Union And the United Kingdom

Upon registration with Scent Synergy, you confirm that you are at least 16 years old, and the provided information and details are accurate, current, and complete. You commit not to engage in criminal, fraudulent, or illegal activities on the website or in any manner that could cause harm to any third party. In cases of suspected fraudulent account activity or behavior, we reserve the right to suspend, restrict, or terminate your website access without notice.

General

For comprehensive delivery information, please refer to our Shipping & Delivery Page.

If you need to initiate a return for any reason, please click HERE.

Scent Synergy ensures the sale of only authentic products and does not offer any imitations or replicas.

Orders

All listed prices in GBP (£) include VAT.

Scent Synergy does not implement a price-matching policy.

Any orders you place will be considered as an offer to purchase goods or services from us. We retain the right to decline such offers at any time. Acknowledgment of your order through automated means does not indicate acceptance of your offer to buy goods or services as advertised on the website. The formation of a contract between you and us occurs when we (i) charge your credit or debit card or PayPal account or (ii) dispatch the items to you or begin the services, whichever comes later.

The product price will be as indicated on the website at the time of order placement, except in the case of an obvious error. If a pricing error is detected, preventing us from supplying the item at that price, we will either confirm your order at the accurate price or cancel it, ensuring a refund is provided, with notification.

We might be unable to accept your order if the product is out of stock or discontinued, or if issues arise with your credit card payment authorization. In such instances, our Customer Service team will reach out to you.

Scent Synergy holds the right to cancel or decline orders at its discretion and limit quantities of specific items.

We will exert reasonable care to maintain the security of your order and payment details; however, we cannot be held responsible for any loss resulting from unauthorized access by third parties to your data during website access or ordering, except in cases of our negligence.

Delivery

Free delivery within the UK on orders exceeding £50.

International delivery services are currently unavailable.

Should Scent Synergy be unable to fulfill your order partially or fully due to stock unavailability, a refund for those items will be issued. Additional compensation for disappointment will not be mandatory.

During adverse weather conditions (e.g., floods, gales, snow) or peak periods (e.g., Christmas), delivery times might extend slightly. We aim to keep customers informed and adjust delivery estimates accordingly. It's advisable to plan orders in advance to mitigate potential delays.

Stock Takes might cause minor processing delays, but deliveries will still conform to advertised times.

Once the delivery is completed, responsibility for the ordered products transfers to you. We will not assume liability for loss, damage, or destruction of products after delivery, except in cases of faulty, damaged, or incorrect items upon delivery. Undelivered Items

Please notify us within 7 days if your order doesn't arrive, allowing us to investigate with our courier. Failure to do so may hinder processing of your non-delivery claim and subsequent refund.

Contact us between 9am and 5pm, Monday to Friday, or by emailing support@scentsynergy.com.

Regrettably, no compensation can be provided for rare instances of non-delivery.

Payment

Accepted payment methods include credit/debit cards (Visa Debit, Visa, Mastercard, Delta), PayPal, Klarna, Clearpay, and Laybuy. Scent Synergy is not accountable for charges or payment processing fees linked to chosen payment methods.

Cancellation

Once your order enters our warehouse, changes cannot be made. We might accommodate order cancellations if requested within 30 minutes of receiving your order confirmation (Monday - Friday, 9am - 5pm), but this isn't guaranteed.

Contact our Customer Service team promptly  during working hours. Due to the urgency, email communication is discouraged.

Cancellation requests cannot be assured.

For returns, please refer to our Returns information page if you change your mind or wish to return an item.

Returns

Should you decide to return your order upon receipt, send back the unused product in its original condition, along with the original packaging, by following our Returns Procedure within 7 days of purchase.

Notify us within 72 hours if you receive an incorrect item. We will replace it or refund your payment accordingly.

For comprehensive instructions on returning items, consult our returns page.

Refund Policy

Full refunds will be issued through the original payment method. We will process refunds upon receiving the product, with processing taking up to 30 days from the date of receiving the item.

Refunds will be conducted via the original payment method, unless management agrees otherwise.

Security

Scent Synergy does not retain credit or debit card information; all card payments are processed via Shopify payments.

Compliant with the Data Protection Act 2018, we refrain from disclosing your details to third parties unless expressly authorized by you.

General

We reserve the right to modify these Terms & Conditions without prior notice by updating them on the website. Changes will not affect purchases made prior to implementation.

If you encounter any issues while ordering or have inquiries about an order, feel free to Contact Us.

To reach us, email support@scentsynergy.com . We're available Monday to Friday, 9am to 5pm. While we strive to respond within 24 hours during the workweek, emails are handled in the order received, occasionally resulting in longer response times.

Student Discount & Youth ID Discounts

Our Student Discount is accessible to UK students verified by Student Beans.

Apprentice discount is applicable to age 18-21yrs

Discounts apply to sale items.

Discount codes cannot be used with any promotion or other codes.

Scent Synergy reserves the right to terminate this promotion without prior notice.

These Terms and Conditions were last updated in October 2023.

MENA Regions

Upon registration with Scent Synergy, you confirm that you are at least 16 years old, and the provided information and details are accurate, current, and complete. You commit not to engage in criminal, fraudulent, or illegal activities on the website or in any manner that could cause harm to any third party. In cases of suspected fraudulent account activity or behavior, we reserve the right to suspend, restrict, or terminate your website access without notice.

General

For comprehensive delivery information, please refer to our Shipping & Delivery Page.

If you need to initiate a return for any reason, please click HERE. (Need link)

Scent Synergy ensures the sale of only authentic products and does not offer any imitations or replicas.

Orders

All listed prices in United Arab Emirates Dirhams (AED) include VAT.

Scent Synergy does not implement a price-matching policy.

Any orders you place will be considered as an offer to purchase goods or services from us. We retain the right to decline such offers at any time. Acknowledgment of your order through automated means does not indicate acceptance of your offer to buy goods or services as advertised on the website. The formation of a contract between you and us occurs when we (i) charge your credit or debit card or PayPal account or (ii) dispatch the items to you or begin the services, whichever comes later.

The product price will be as indicated on the website at the time of order placement, except in the case of an obvious error. If a pricing error is detected, preventing us from supplying the item at that price, we will either confirm your order at the accurate price or cancel it, ensuring a refund is provided, with notification.

We might be unable to accept your order if the product is out of stock or discontinued, or if issues arise with your credit card payment authorization. In such instances, our Customer Service team will reach out to you.

Scent Synergy holds the right to cancel or decline orders at its discretion and limit quantities of specific items.

We will exert reasonable care to maintain the security of your order and payment details; however, we cannot be held responsible for any loss resulting from unauthorized access by third parties to your data during website access or ordering, except in cases of our negligence.

Delivery

Free delivery within the UAE on orders exceeding AED 150.

International delivery services are currently charged at various rates dictated at time of order.

Should Scent Synergy be unable to fulfill your order partially or fully due to stock unavailability, a refund for those items will be issued. Additional compensation for disappointment will not be mandatory.

During adverse weather conditions (e.g., floods, gales, snow) or peak periods (e.g., Christmas), delivery times might extend slightly. We aim to keep customers informed and adjust delivery estimates accordingly. It's advisable to plan orders in advance to mitigate potential delays.

Stock Takes might cause minor processing delays, but deliveries will still conform to advertised times.

Once the delivery is completed, responsibility for the ordered products transfers to you. We will not assume liability for loss, damage, or destruction of products after delivery, except in cases of faulty, damaged, or incorrect items upon delivery. Undelivered Items

Please notify us within 7 days if your order doesn't arrive, allowing us to investigate with our courier. Failure to do so may hinder processing of your non-delivery claim and subsequent refund.

Contact us between 9am and 5pm, Monday to Friday, or by emailing support@scentsynergy.com.

Regrettably, no compensation can be provided for rare instances of non-delivery.

Payment

Accepted payment methods include credit/debit cards (Visa Debit, Visa, Mastercard, Delta), PayPal, Klarna, Clearpay, and Laybuy. Scent Synergy is not accountable for charges or payment processing fees linked to chosen payment methods.

Cancellation

Once your order enters our warehouse, changes cannot be made. We might accommodate order cancellations if requested within 30 minutes of receiving your order confirmation (Monday - Friday, 9am - 5pm), but this isn't guaranteed.

Contact our Customer Service team promptly  during working hours. Due to the urgency, email communication is discouraged.

Cancellation requests cannot be assured.

For returns, please refer to our Returns information page if you change your mind or wish to return an item.

Returns

Should you decide to return your order upon receipt, send back the unused product in its original condition, along with the original packaging, by following our Returns Procedure within 7 days of purchase.

Notify us within 72 hours if you receive an incorrect item. We will replace it or refund your payment accordingly.

For comprehensive instructions on returning items, consult our returns page.

Refund Policy

Full refunds will be issued through the original payment method. We will process refunds upon receiving the product, with processing taking up to 30 days from the date of receiving the item.

Refunds will be conducted via the original payment method, unless management agrees otherwise.

Security

Scent Synergy does not retain credit or debit card information; all card payments are processed via Shopify payments.

Compliant with the Data Protection Act 2018 ( International), we refrain from disclosing your details to third parties unless expressly authorized by you.

General

We reserve the right to modify these Terms & Conditions without prior notice by updating them on the website. Changes will not affect purchases made prior to implementation.

If you encounter any issues while ordering or have inquiries about an order, feel free to Contact Us.

To reach us, email support@scentsynergy.com . We're available Monday to Friday, 9am to 5pm. While we strive to respond within 24 hours during the workweek, emails are handled in the order received, occasionally resulting in longer response times.

For written complaints, address them to( Need to get company details and mailing address, or email support@scentsynergy.com.

We attempt immediate acknowledgment of complaints, ensuring all complaints are acknowledged within 7 working days. You'll receive progress updates.

Student Discount & Youth ID Discounts

Our Student Discount is accessible to UAE students verified by us.

Student discount does not apply to sale items.

Codes cannot be combined with other discount codes.

Scent Synergy reserves the right to terminate this promotion without prior notice.

These Terms and Conditions were last updated in October 2023.

DISCLAIMER: Our fragrances are NOT meant to be mistaken for the original designer brands. Scent Synergy has no affiliation with the manufacturer/designer. Name trademarks and copyrights are the property of their respective manufacturers and/or designers. Our interpretations of these fragrances were crafted through chemical analysis and reproduction. The purpose of the descriptions on our website is to provide customers with an idea of scent character, without aiming to mislead, confuse, or infringe on the manufacturer’s/designer’s name and valuable trademark. We do not declare that our products stem from the original designer brands, nor do we assert that they are exact replicas. As a result, we comply with all copyright/trademark laws. Furthermore, please be aware that our website operates independently and is not endorsed by any of these trademark owners. Any references to brand names are purely for comparison purposes. We encourage consumers to compare the price, style, scent character, ingredients, and quality of designer brand products with those of SCENT SYNERGY’s offerings. It’s important to underline that our fragrances are of Extrait De Parfum Quality, formulated with a 25% oil concentration level. Additionally, our products  have not been tested on animals.